Warm Safe Home
for older Victorians


Are you struggling to pay your bills?


A financial counsellor may be able to help you

Click on the videos below to hear conversations with a financial counsellor

Financial counsellors give you options to deal with financial hardship

Assistance is free, confidential and independent

Contact a financial counsellor in your local area
1800 007 007

National Debt Helpline Freecall Monday – Friday 9.30am to 4.30pm
Translating/interpreting services and National Relay Service available

Or click here to see an interactive map of financial counselling services

You may qualify for help with your bills

If you
✓ Have an eligible concession card – like a pensioner or health care card
✓ Have experienced a significant change – reduction in income or high housing costs
✓ Are in hardship – unexpected bills or repairs
You may qualify* for assistance of up to $650 per utility under the Utility Relief Grants Scheme

*Conditions apply

Financial counsellors are qualified professionals, who are able to

► Provide free, confidential and independent assistance
► Work with you on any aspect of financial hardship – debts & difficulty meeting living expenses
► Provide you with options so you can make informed decisions

Over the colder months, we’re reaching out to older Victorians

► Is everyone in your household paying their way?
► Do you feel in control of your money?
► Do you want to talk to someone about your financial situation?\

A warm safe home is the right of every Victorian

National Debt Helpline 1800 007 007     Interpreter Symbol     National Relay Service logo

A sister initiative of the Warm Safe Home project

If you or someone you know is experiencing elder abuse please contact Seniors Rights Victoria on 1300 368 821

If you are concerned for your immediate safety or that of someone else please call 000

Financial Counselling Victoria acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands on which we live and work.

© 2020 Financial Counselling Victoria Inc ABN 89 498 543 075